All Cannabis products are final sale unless it is recalled by the government or arrived defective. Refunds will be issued at our discretion.  

Please contact us to see if your product qualifies at 
If the item you ordered is recalled we will notify you and send you a return shipping label. 

Our focus is on providing our customers with the smoothest shopping experience. From time to time a manufacturer defect device can happen. We will do our best to troubleshoot your products and use our experience to address the situation. We absolutely value your business and appreciate your cooperation. 


Shipping Rate: $40 flat fee (rural area surcharge may apply) 

Free shipping on orders above $2400 

Orders will typically be ready to ship 1-4 days after payment has been received for the order. If your order is delayed, we will notify you.  

It is the responsibility of the customer to make sure that the shipping address is correct. Please contact us immediately if you believe the shipping address is incorrect. 

Pantheon Cannabis Group Inc. is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.